At Julia Moss Designs, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, we are glad to accept returns of full-priced merchandise for a full refund or exchange within 5 days of the original purchase.
The following conditions apply:
1. Returns are accepted within 5 days of receipt.
2. To complete your return, we require your original receipt.
3. Returned merchandise should be in the same condition as when you received it; unused, undamaged, original tags attached, unopened packaging, and the original receipt.
The following items are FINAL SALE (non-returnable, or exchangeable): 1. Gift Cards
We only replace items if they are defective or damaged. If you need to make an exchange, send us an email at email@example.com and ship your item to Julia Moss Designs 647 Lake Street East, Wayzata MN 55391, United States with your original receipt.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping methods are the estimated delivery days your order will take to deliver to your delivery address AFTER it has been picked up from our retail store. Delivery dates are not guaranteed, notwithstanding additional charges, but are approximations and will vary with specific requests, such as gift box, gift wrap, and personalizations. Shipments and deliveries occur only on weekdays. Shipping charges and times may vary.
We process orders for shipping Monday - Friday, excluding weekends and holidays. All orders received on weekdays after 12pm EST, on weekends or holidays will begin processing the following business day. All orders placed Monday - Friday before 12pm EST will begin processing the same business day. Please allow 24-48 hours for processing pending merchandise availability and credit card authorization.